Thank you for shopping at Organic Positive !!
We aim to provide you with the best shopping experience and hassle-free delivery services. This shipping policy page outlines important information regarding the shipping process and delivery options for orders within Chennai, Tamil Nadu, PAN India, as well as international shipping.
1. Order Processing:
– All orders placed on our website will be processed within 2 business days (excluding weekends and public holidays) from the date of purchase.
– Please note that orders received after 04:00 PM will be processed on the following business day.
– We strive to ship your products as quickly as possible, and we’ll keep you informed about any delays or issues that may arise.
2. Shipping Methods and Delivery Time:
a) Local Shipping (Chennai, Tamil Nadu):
– For orders within Chennai, Tamil Nadu, we offer with our own deliver fleet. Our delivery boys will do home delivery at fixed cost.
– Delivery within Chennai usually takes 3 business days.
– Please note that delivery times may vary depending on factors such as traffic conditions and unforeseen circumstances.
b) Shipping Other than Chennai (Rest of Tamilnadu):
– We provide shipping services to customers across Tamilnadu
– We partner with reputable courier services to ensure reliable and timely delivery of your orders. Customers can select their comfortable courier provider from the list we have during the checkout process.
– Delivery times for Tamil Nadu shipping may vary based on the destination, typically ranging from 2 to 4 business days from the date of dispatch and tracking number will be provided
b) National Shipping (Rest of India):
– We provide shipping services to customers across India.
– We partner with reputable courier services to ensure reliable and timely delivery of your orders for PAN India. Customers can select their comfortable courier provider from the list we have during the checkout process.
– Delivery times for national shipping may vary based on the destination, typically ranging from 2 to 7 business days.
c) International Shipping:
– We also offer international shipping to customers outside India.
– The delivery time for international orders can vary depending on the destination country and customs clearance procedures. based on customer request we will send via India Post or other third party providers like GarudaVega, DHL, FedEx and so on.
– Please note that customers are responsible for any customs duties, taxes, or fees imposed by the destination country’s customs authorities.
3. Shipping Rates:
– Shipping rates are calculated based on the weight, dimensions, and destination of the package and also based on the service provider chosen by the customer.
– The exact shipping cost for your order will be displayed during the checkout process other than international shipment.
– We may offer free shipping promotions for eligible orders or specific products. Keep an eye on our website for any ongoing offers.
4. Order Tracking:
– Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
– You can also track your order by logging into your account on our website and accessing the “Order History” section.
5. Address Accuracy and Delivery Issues:
– It is crucial to provide accurate and complete shipping information to ensure successful delivery.
– We are not responsible for any delays or delivery failures caused by incorrect or insufficient address details.
– If there are any issues with the delivery or if you haven’t received your package within the estimated time frame, please contact our customer support team for assistance.
6. Packaging and Handling:
– We take utmost care in packaging and handling your products to ensure they reach you in optimal condition.
– Fragile or perishable items are appropriately packaged to prevent damage during transit.
7. Returns and Refunds:
– For information regarding returns and refunds, please refer to our Returns Policy page.
If you have any further questions or require assistance, please don’t hesitate to reach out to our customer support team via mail, Whatsapp or call. We are committed to providing you with excellent service and ensuring your shopping experience is enjoyable.
By email: email@example.com
By WhatsApp: 9150125953
By Call : 9150125953, 9150185953, 9150155953
If you have any questions about our Shipping Policy, please contact us:
By email: firstname.lastname@example.org
By WhatsApp: 9150185953